Return Policy: Company will honor returns to its Returns Center for up to fifteen (15) days from the original shipment date during which time Merchant or Merchant's customer can return a gift for any reason. All returns must be sent to "Returns Center, 9084 Marshall Court, Westminster, CO 80031 at Merchant's or Merchant customer's expense. A return credit for product cost (less shipping) will be issued within fifteen (15) days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase. For Returns caused by delivery attempts to bad addresses, shipments refused by the recipient, or that are undeliverable for any reason other than errors attributed to Company, there will be a $20.00 minimum charge per order deducted from the refund credit to be issued to Merchant.

Damaged Product Adjustment: In order to handle claims of damage to an ingredient, container or other component of a gift, Company has established a policy of issuing a rapid credit of up to 20% of the original product cost to Merchant. In order to receive this credit for a damaged product, Merchant must contact Company by email, fax or in writing within ten (10) days of the original shipment date of the order. Merchant may either request an immediate credit of 20% of the product cost or may request full reimbursement of the product cost by requesting that Company file a 'Damaged Goods Claim' with the shipping carrier. Company will only reimburse Merchant upon receiving funds from a successful claim against the carrier.

Goodwill Adjustment: Company has a Returns Policy, Damaged Product Adjustment Policy and Courtesy Shipping Credit Policy, which govern adjustments for concerns about product quality or quality of service. Goodwill adjustments in the form of credit to a Merchant if a customer is dissatisfied with a product or service will only be handled under one of these three policies.